Appliance Fit Policy

Ensuring a Comfortable Fit with Your Custom Dental Appliance

Teeth Retain Design

At Teeth Retain Design, we understand that a well-fitting dental appliance is essential to your comfort, confidence, and daily well-being. Our team takes great care in crafting each custom device based on the impression you provide — but because each mouth and impression is unique, the fit may require minor adjustments.

This policy outlines what to expect, what’s covered, and how we’ll support you in achieving the right fit.

Our Commitment to Fit Accuracy

  • Each appliance is custom-made from your impression or scan. 

  • Accurate impressions or scans = accurate fit.

  • Distorted or inaccurate impressions = poor fit.

We encourage all customers to send photos of their impression for approval before mailing it back.

Initial Fit Expectations

It is normal for a new appliance (especially retainers or night guards) to feel:

  • Tight at first (due to minor tooth movement between impression and delivery)

  • Different from your old device

Wear it for a few days — in most cases, your teeth and bite will adjust and the appliance will feel more comfortable.

Adjustment & Remake Policy

You are eligible for a free adjustment or remake if:

  • The appliance does not fit due to minor comfort or alignment issues

  • Your original impression was accurate

  • You contact us within 30 days of delivery

  • The device is unused, undamaged, and returned within 15 days

Return shipping is the customer’s responsibility unless otherwise approved.

What to Do If It Doesn’t Fit

  1. Stop using the appliance if it causes pain or pressure.

  2. Contact us via live chat during business hours.

  3. Provide:

    • A description of the issue

    • Photos of the appliance (in/out of the mouth if possible)

    • A copy of your impression (if available)

What’s Not Covered

We cannot offer free remakes or adjustments for:

  • Appliances made from distorted or inaccurate impressions

  • Devices that are worn, used, altered, or damaged

  • Devices lost after delivery

  • Wrong product ordered by the customer

  • Issues caused by undisclosed dental work (e.g., crowns, implants, bridges)

  • Situations involving braces, dentures, or advanced gum disease

Replacement Impression Kits

If your impression was rejected or distorted:

  • A replacement kit will be required

  • Cost: $14.95 plus shipping

  • We provide updated instructions to help you succeed

Important Reminders

  • Your appliance is made from the impression you take.

  • The final product is only as good as the impression we receive.

  • We will always do our best to help you achieve the right fit — just reach out.

Our Fit Guarantee

  • One free adjustment or remake per order within the warranty period

  • Email support until your device fits properly

  • Live chat support during business hours

Teeth Retain Design
Custom dental appliances made to fit — because your comfort matters.

Would you like me to also make a shortened “Fit Policy Summary” version for your product pages, with just the essentials (timeline, remake eligibility, and what’s not covered)? That way customers see the basics right away, and the full details live on your policy page.