🦷 How It Works


Your Guide to Getting a Custom Dental Appliance from Teeth Retain Design

At Teeth Retain Design, we make it easy to get high-quality, custom-made dental and orthodontic appliances without the high cost of visiting a dental office. Here’s a step-by-step breakdown of how our process works:

🧾 Step 1: Place Your Order

Browse our selection of custom-made dental products, including:

  • Clear Retainers

  • Hawley Retainers

  • Snore Guards / Sleep Shields

  • Night Guards

  • Partial Dentures

  • Appliance Repairs

🔒 Once your order is placed, you’ll receive:

  • Order confirmation via email

  • A shipping notification with tracking

  • One of the following:

    • An Impression Kit with everything needed to take your own mold

    • Or, if you already have your own mold, we’ll send you a prepaid return label so you can ship it to us directly

  • Your Impression Kit, including:

    • Dental putty

    • Impression trays

    • Instructions

    •  Return shipping label

🦷 Step 2: Take Your Impression

An accurate impression is the most important step in making your appliance fit properly.

📦 Your kit will include everything you need to make your impression at home.
📽️ Be sure to watch our instructional video before starting.

✅ Tips for a successful impression:

  • Capture all your teeth—especially molars and the palate for upper appliances.

  • Do not move or reposition the putty once it's in place.

  • Send photos of your impression for approval before mailing.

🧪 If your impression is distorted:

  • We’ll notify you and send a replacement kit.

  • A remake kit is $14.95 + shipping.

📬 Step 3: Send It Back to Us

Depending on your kit:

  • Use the included return label (for initial impressions).

  • Or ship using your preferred carrier (for remake kits or additional impressions).

⏱️ Please allow 2–5 days for the kit to arrive at our lab.

🏭 Step 4: We Craft Your Appliance

Our experienced lab technicians get to work handcrafting your appliance using your impression.

⏳ Turnaround time:

  • Standard production: 12–15 business days

  • Rush option: Add $45 (Not available during summer)

🛠️ We use industry-standard materials and precise processes to create your fully custom dental/orthodontic devices.

📦 Step 5: Delivery to Your Door

You’ll receive a tracking number once your appliance ships.

📦 Please inspect your appliance carefully upon arrival.

🔄 What If It Doesn’t Fit?

We’ve got you covered!

👌 Common Reasons for Fit Issues:

  • Teeth shifted between impression and delivery

  • Distorted or incomplete impression

🛠 Adjustment & Redo Policy:

  • FREE adjustments within 30 days

  • FREE remake (one-time) if device doesn't fit
    Conditions:

    • Must return the original, undamaged appliance within 15 days

    • Device must show no signs of wear or use

📧 Contact us at: info@teethretaindesign.com

🚫 Important Disclaimers

  • We are not a dental/orthodontic clinic. Our lab makes appliances based on your impressions.

  • We do not examine your mouth. You should still visit a dentist regularly.

  • Custom devices are non-refundable but may be remade or adjusted as needed.

  • Some customers may not be eligible for certain devices (e.g., if you have sleep apnea, missing molars, severe gum disease, etc.)

🔗 Visit our Terms & Conditions for more.

🧡 Our Promise

We are committed to:

  • High-quality craftsmanship

  • Affordable prices

  • Friendly, responsive support

  • Custom dental appliances made just for you

📩 Questions?

We're here to help.

📧 Email: info@teethretaindesign.com
📞 Live Chat: Available on our website during business hours

Teeth Retain Design
Crafting Custom Dental Appliances with Care and Precision





 

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