Terms, Disclaimers & Support Policies

Unlock Your Best Smile with Teeth Retain Design's Innovative Solutions

Medical Disclaimer

At Teeth Retain Design, we are a dental and orthodontic laboratory, not a licensed provider of dental medicine. We do not examine your mouth or diagnose any conditions. By using our service, you acknowledge that:

  • A licensed doctor or dentist has not physically examined your oral cavity through our platform.
  • You should have your mouth examined by a licensed dentist or physician at least once per year.
  • A licensed dental provider may review your case via appliance inspection, photos, or video, but this does not replace in-person dental care.

Why Choose Us?

By using our service, you agree that:

  • You need a dental appliance urgently and could not reasonably wait for an in-person dental visit.
  • Our service was the fastest and most convenient option available for your situation.
  • Not using our service could lead to more harm or discomfort (e.g., sleep apnea, eating difficulties, social challenges).

What We Do

  • Clear Retainers
  • Hawley Retainers
  • Snore Guards
  • Sleep Shields
  • Night Guards
  • Partial Dentures
  • Repairs to existing devices

Who Should Not Use Snore Guards or Sleep Shields

Please do not use these devices if you:

  • Have central sleep apnea
  • Are under 18
  • Have a history of TMD (temporomandibular disorder)
  • Suffer from respiratory issues
  • Have loose teeth, abscesses, or advanced gum disease
  • Wear dentures or braces
  • Have dental implants, crowns, or bridges (unless cleared by a dentist)
  • Lack 2 molars on both upper and lower arches

Delivery Timeline

  • Standard delivery: 12–15 business days after receiving your impressions for Hawley Retainers; 16–20 business days for all other appliances.
  • Rush delivery (add $45): Available except during summer months

Ordering & Impression Kits

  • New Impression Kit: $19.95
  • Discounted for Existing Customers: $14.95
  • Kits are not reusable once shipped (for hygiene reasons)

📦 Shipping Notes:

  • Confirmation and return shipping label will be emailed after ordering.
  • Remake kits do not include free return labels—shipping is at customer’s expense.
  • Allow 2–5 days for shipping, plus 12–15 business days for lab work after impressions are received.

Impression Issues & Scans

A bad impression can result in a poor-fitting appliance. Causes include:

  • Moving during impression
  • Pressing the putty more than once
  • Failing to capture all teeth
  • Any scans that do not contain a palate area will resume production and will receive an impression kit to take a new impression.
  • Any impression failed to show plate will resume production and receive a clear appliance to hold current position.

We’ll send a replacement kit if this occurs. Cost: $14.95 + shipping. 🎥 Watch our tutorial videos before taking impressions to avoid errors.

Returns & Refunds

Due to the custom nature of our products:

  • No refunds or returns once an appliance is made
  • You may request one free remake if your device doesn’t fit, provided:
  • Must return original device within 15 days
  • Device must show no signs of wear or damage

Adjustments & Warranty

  • FREE adjustments within 30 days (includes breaks, cracks, or missing denture teeth)
  • Not covered: Loss, neglect, abuse, discoloration, or normal wear

 To request an adjustment, email: info@teethretaindesign.com

Additional Policies

  • Mold Breakage: If your mold breaks during processing, we’ll send a free replacement mold 3D print.
  • Retainer & Appliance Fit: The final fit depends entirely on the accuracy of your impression. If the impression fails to capture key areas (e.g., back teeth), the device will reflect that.

We're Here to Help

Need help or have questions? Reach out via chat in our online store.

Thank you for choosing Teeth Retain Design. We’re proud to deliver affordable, custom-made dental appliances designed with care, precision, and convenience.