Purchasing a custom-made dental appliance from Teeth Retain Design is not like purchasing an off-the -shelf product from a retailer. As with any company that creates a truly custom-made product, we can never recoup the amount of money and work we put into your appliance. Please remember we are not designing your appliance to your mouth, but a dental impression made by you. If the appliance you received is not fitting correctly this is because it was made from an inaccurate impression and NOT faulty craftsmanship.  We are happy to always work with our customers and will try our best to meet your expectations. We put everything into making quality dental and orthodontic products. We truly want for our customers to be completely satisfied as we work hard on each order. 

REFUNDS

Due to the hygienic nature, custom-made dental appliances are non- refundable, but we do make every attempt to ensure that you are satisfied with your experience with Teeth Retain Design. In the event you received your completed custom-made device, and the device does not fit, you are eligible to retake your impression one (1) time and Teeth Retain Design will remake a new device at no charge. The original non-fitting device must be returned back within fifteen (15) days of receiving and cannot show any signs of wear or damage.  

APPLIANCE ADJUSTMENTS AND REDOS

Is your new appliance not fitting exactly the way you like? No worries, we are happy to make FREE adjustments to your appliance within the 30-day warranty timeframe.

Just contact our customer support by email support@teethretaindesign.com or info@teethretaindesign.com, to discuss how we can make it right. Teeth Retain Designs 30-day warranty covers, any adjustments, breaks, cracks, fractures, or tooth loss at no cost to you. However, Teeth Retain Design will not remake, repair or replace your appliance due to any of the following: loss, discoloration, normal wear, neglect, hypersensitive issues or abuse.